Samantha is a Ph.D. candidate at the University of Arizona and works as a student enrollment specialist at the University of New Mexico. Before this, she worked as a manager trainee at Enterprise Rent-A-Car. Thinking she’d give her former employer some business, she recently bought a used car from the company. However, she ultimately posted a bunt, scathing review on LinkedIn after what she calls a nightmare experience.

In early April 2025, a former Enterprise employee purchased a 2022 Nissan Sentra from the company

Samantha says that shortly after buying the car, she noticed a vibration. The shaking got particularly noticeable above 60 mph. Since she also purchased an extended warranty, she took the Sentra to Pep Boys. There, the team diagnosed a bad CV axle. 

Unfortunately, the car sat for a week waiting for the part to arrive. They told her the car would be ready on May 2nd. “I never heard anything from Enterprise,” she recounts.

When she went to pick up her car, though, Pep Boys never did replace the CV axle, citing her extended warranty. “I was told they only changed the struts, because the extended warranty I bought wouldn’t pay for the axle because it was still under warranty with Nissan.”

Frustrated at the lack of communication and delay, she took the car to Nissan

The dealership didn’t have the part in stock, either, so she had to wait another week. In the meantime, Nissan flagged the condition of the suspension.

“I found out that not only was the CV axle broken, but the control arm and the boots were also broken. Nissan told me it looked like the bolts had been banged on there.”

To complete the repair order, Nissan required Samantha to pay her $100 extended warranty deductible, she says, or they’d keep her car until she did. She says the service manager told her to go back to Enterprise to for reimbursement.

To make matters worse, she says the Sentra still vibrates and needs a set of new tires next. “I am hoping it is just the tires. I am too scared to reach out to Enterprise because of their attitude,” she wrote on LinkedIn.

“The hassle I went through with Enterprise was NOT worth it. I went to them because I thought I could trust them and believed I would get a reliable car. I was sorely mistaken. Not only was this car seriously damaged on THEIR watch, it was not inspected before it was sold, and their customer service was severely lacking.”

On LinkedIn, Enterprise asked her to reach out to them

Enterprise clocked the complaint and responded to Samantha’s post:

“Hello and thanks for reaching out. We’d like to look into your experience. Please send us a private message with your name, your telephone number, your email address, your sales location, and any additional details.-Chris H”

But the comments from former staff poured in, even directly under Enterprise’s request

“…same here! Whenever I shop or look for a used car I ALWAYS ask if it was a enterprise car or not. Never!!!! I was an MT for 1.5 years and learned so much about that business. Stay away and no thanks !!!! Unless you want to be on DNR, stay away from them,” one remarked.

“As someone who worked for ERAC as an MT out of college, I would NEVER buy a car from Enterprise, let alone RENT a car from there. The experience I had there felt like literal hell on earth. By the time I finally quit, 10 months later, I was losing hair from stress and every single one of my relationships had been negatively impacted. The MT turnover rate of 60% is a direct reflection of how they treat their people. Their “core values” and the koolaid that the corporate side feeds the daily rental side disgusts me. I’m sorry this happened to you, and I hope it gets sorted out!”

“I would never buy a car from Enterprise. I see how they are treated. That with the fact that Branch Managers would avoid LOFRs and one way drops etc etc. If you have a choice, don’t do it!!!!”

“As someone who also worked at ERAC out of college, I would never consider buying a car from Enterprise. The way people drive and treat rental cars should be a case study. Then ERAC turns around and sells them to consumers after they’ve been through hell and back for a year being rented. I hope you get everything sorted out. Sorry, this is happening!”

“They got your money– Thats all they wanted. I used to work for ERAC, too.”

In most states, used car sales are “Buyer Beware”

This means, in short, that “you get what you got.” In other words, once you sign the sales agreement and leave with the car, whatever happens next is subject to the agreement. And in many cases, there’s no warranty offered by the seller.

And not all buyers expect perfection, either. Many folks understand that a former rental car, while a newer model, has probably seen some rough road.

Still, it looks like Enterprise, if interested in the vibe these comments put on full display (from a COO, IT specialist, and even an IRS clerk, by the way), has some reputational cleanup to do in its car sales department that’s seemingly been a long time coming. At a bare minimum, they might tighten up their pre-sale inspections and make sure the consumer is aware of a car’s condition before buying.

On the buyer’s side, though, it’s always, always worth it to go get a pre-purchase inspection from a neutral, certified shop. Doing so not only gives you a better idea of the car’s condition, but can help you negotiate the price or just with decision making on the deal in general.